Terms & CONDITIONS
PAYMENT CONDITIONS
All rates are in Australian dollars and are cash/cheque rates. Credit card payments attract a merchant fee. Deposits are non-transferable.
For all tours
A non-refundable deposit of $500 per person, per tour, is required to secure your place on each tour within 10 days of booking. A non-refundable deposit of $200 per person is required to book our group flights. Final balance is due 60 days prior to travel.
CANCELLATION POLICY
All cancellations must be received in writing. For all tours If cancelled prior to 60 days prior to travel a cancellation fee of loss of your deposit applies. If cancelled after final payment but prior to 45 days prior to travel a cancellation fee of 50% applies. If cancelled later than 45 days prior to travel a cancellation fee of 100% applies.
FORCE MAJEURE
If the tour or cruise cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority, or for any reason whether of a similar or dissimilar nature beyond the control of Iconic Tours, this agreement shall terminate and there shall be no claim for damages by either party against the other.
INSURANCE
It is a condition of travel that each passenger is adequately covered by an appropriate travel insurance policy. Please also check the contingencies of your prospective insurance cover and ensure you are aware of its conditions and omissions. We strongly advise travel insurance from time of booking to provide full cover.
PRICES
Prices are guaranteed against currency surcharges. All tours are based on a minimum of 25 passengers travelling. In the unlikely instance of price increases from our suppliers, taxes or a reduction in numbers of passengers travelling below the above minimum passenger numbers, Iconic Tours reserves the right to pass on these increases in costs to passengers. This may occur with or without warning to the passengers. In the unlikely event that a tour fails to attract the minimum 25 passengers, the tour may be cancelled at the discretion of Iconic Tours. If this occurs, Iconic Tours will endeavour to arrange alternate travel arrangements similar to the tour itinerary for passengers who still wish to travel. Any fees paid by the passenger at this point will be refunded or credited towards the cost of the new holiday.
SINGLE SUPPLEMENTS
Individual passengers can request us to match them up in a twin share room with another individual of the same sex. Should we not be able to match you in a twin share room by the final tour balance payment date the single room supplement rate will apply. Please Note: Should you be 'matched' with another person we cannot be held responsible if the choice is not to your satisfaction. You must consider there will always be a certain risk of incompatibility. Smoking: Any twin match must understand that the room must be treated as a nonsmoking room unless both parties agree otherwise. Also: Single rooms are sometimes smaller than twin rooms. The Single Supplements represent a fee passed on to us by the Hotels.
PASSPORTS AND VISAS
It is the responsibility of the passenger to have a valid passport and all visas, permits and certificates required for the selected tour. Ask your travel agent for further information.
UNSUITABILITY
If the operators consider any passenger unsuitable for any tour it may in its absolute discretion cancel that passenger's booking or decline to carry that passenger further.
UNUSED SERVICES
No refund is given where pre-booked accommodation or tour services are partially or wholly unused. No overseas supplier or associate is authorised to promise refund on behalf of Iconic Tours.
ITINERARY VARIATIONS
All possible effort will be made to adhere to the published touring itinerary. Occasionally circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. Iconic Tours cannot be held responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these changes.
HOTELS AND CRUISE ACCOMMODATION
In the unlikely instance of a hotel or cruise ship change becoming necessary the alternative property or cruise ship will be of a comparable or higher standard and there shall be no refund in this connection.
NOT INCLUDED IN THE TOUR PRICE
Unless otherwise indicated the price does not include flights, visas, airport taxes, port taxes, security charges, items of a personal nature, laundry, drinks and consumables.
COMPLAINTS
a) In the unlikely event of a complaint, the client is obliged to make Iconic Tours and the local supplier aware of such problems immediately.
b) Iconic Tours regrets that failure to complain at the time of the service delivery will render null and void any claims made subsequent to the return of the group to Australia or any other country of origin.
RESPONSIBILITIES
Iconic Tours acts only as a booking agent making reservations with the companies or associates offering the services contained in this brochure. Whilst acting in good faith, Iconic Tours does not accept any responsibility for default causing loss or injury to person or property whether by negligence or otherwise on the part of the operator or accommodation managers/ owners or their employees. Iconic Tours has made every effort to ensure the quality of accommodation and the accuracy of the brochure, but shall not be liable for any dissatisfaction the passenger may have with the accommodation and touring or any injury, damage or loss caused by the change or withdrawal of any price, detail or other item or service. In addition Iconic Tours shall not be held responsible for any loss of quality of goods or services supplied or any changes in an itinerary beyond our control made by third parties.
This agreement shall be governed and controlled in accordance with the laws of New South Wales, Australia. Iconic Tours, 23 Sydney Road, Manly NSW 2095. Phone 1300 789 020. Lic No: 2TA 005531
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